AFTERMARKET SUPPORT CAPABILITY

At RDO Equipment, we are proud to service and support a diverse range of industries, including construction, mining & quarrying, forestry, tree care, and agriculture. Our extensive experience and comprehensive support capabilities ensure that we meet the unique needs of each sector, providing tailored solutions and exceptional service to help our customers succeed in their respective fields.

We are committed to providing exceptional aftermarket support to our valued customers. Regardless of your fleet mix, we ensure that our customers receive the highest level of service and support for their equipment needs, no matter what brand you own.

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Our Core Values

Partner with Employees Our people are our most important asset. We work as one team and keep each other safe. We partner with our employees to build on their strengths and help them develop, and we respect their diversity and uniqueness.

Build Customers for Life Our job is more than supplying equipment. We are a trusted business partner. We are one team, working to solve our customers’ problems and exceed their expectations.

Create Opportunities We are here to work smarter, be agile and think outside the box. We listen, we set ourselves apart and we push boundaries to find new and different ways to deliver opportunities.

We Do What We Say We act with honesty and integrity, we set realistic expectations and live by our word. We are authentic, open, committed and fearless. We earn trust.

Play to Win We play hard and fair in everything we do. We learn from our mistakes and focus on how we can improve and evolve. We are resilient and driven by a sense of achievement.

Our Safety Focus

The safety of our people and the communities we serve is of paramount importance. We are dedicated to creating a safe and healthy working environment, adhering to the highest standards of safety practices and protocols. Our comprehensive Safety Management Plan is designed to protect our employees, customers, and the public, ensuring that everyone returns home safely each day.

Our commitment to our people extends beyond safety. We believe in fostering a culture of continuous learning and development, providing our employees with the training and resources they need to succeed. By investing in our team’s growth and well-being, we empower them to deliver exceptional service and innovation to our customers.

We are also deeply committed to making a positive impact within the communities wherein we live and work. Through various community engagement initiatives and partnerships, we strive to support local causes, contribute to economic development, and promote environmental sustainability. Our goal is to build lasting relationships with our communities, creating a better future for all.

Support for OEM and Non-OEM Brands

We understand that many of our larger customers have diverse fleet mixes, some of which may not align with our product offerings. We pride ourselves on our ability to support not only the OEM brands for which we are the authorised dealer but also other competitive makes and models. Our comprehensive maintenance solutions are designed to cater to the diverse needs of our customers, regardless of their equipment fleet composition.

Aftermarket Parts and Lubricants

We supply a wide range of genuine and aftermarket alternative filters and lubricants suitable for all fleet mixes. Our products are carefully selected to ensure compatibility and performance, providing our customers with cost-effective solutions without compromising on quality.

Collaboration between locations and local warehousing relevant to the equipment in the area optimises our customer Fill Rates and support for maximising equipment uptime.

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On-site Servicing

Our dealer-trained technicians are equipped to perform on-site servicing, ensuring that our customers’ equipment operates at peak efficiency. Whether it’s routine maintenance or emergency repairs, our team is always ready to provide the necessary support to keep our customers’ operations running smoothly.

Our fully equipped service vehicle fleet, which includes 4×4 vehicles, crane trucks, and service trailers with integral tanks, is designed to provide comprehensive on-site support to our customers. Additionally, we operate four airplanes to access some of Australia’s most remote locations, ensuring that no customer is beyond our reach.

We are committed to minimising our impact on the environment by removing all waste products from our service sites, including hydrocarbons, packaging, and general rubbish, ensuring that these materials are recycled in line with best practice. This guarantees that our operations are as sustainable and responsible as possible. APCO membership aligns RDO with good practice for packaging and recycling packaging in our industries.

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